Customer Care

Shipping & Returns

Shipping Policy

Any duties, brokerage fees or customs charges are the responsibility of the buyer. Please note all Canadian orders will have the 5% federal Goods & Services Tax (GST) and applicable PST/HST added automatically at the payment stage of checkout.

For orders outside of Canada, it is the responsibility of the buyer to pay applicable taxes or duty in their jurisdiction such as Sales Tax in the U.S. and VAT in Europe.

Return Policy

If you are not 100% satisfied with your purchase, you can return the product for full refund or exchange on any other product. Products can be returned up to 14 days from delivery and must be in the same condition that it was received in.

Because of the nature of these items, unless they arrived damaged or defective, returns cannot be accepted for:

  • Custom or personalized orders
  • Perishable products
  • Digital downloads
  • Items on Sale

Product Care

Leather Jewelry

Leather jewelry is not water resistant, getting your leather wet by wearing it in the shower or while swimming can strip the oils from the leather’s surface. If this happens, the leather can stiffen and even crack as it dries.

Wood Jewelry

Wood jewelry is also not water resistant. Wearing your wood jewelry in the shower or swimming will dry and crack your piece. If your wood jewelry is sealed in resin, these pieces are water resistant and will not suffer the drying or cracking.

Cork Jewelry

Cork jewelry is fairly stain resistant and anti-bacterial but you may wish to clean your piece from time to time. With a dry towel, wipe off any visible dirt covering the surface. Fill a adequate sized dish with warm water and add a few drops of mild dish soap or liquid detergent – make sure the water isn’t too bubbly. Take a clean towel and dip it into the solution. Wring it out to make sure it isn’t too wet. Rub the surface of your cork with the wet towel. Make sure to cover the entire piece, and to get the places where dirt/markings are apparent. Repeat as necessary and allow to air dry.

Silver & Gold Jewelry

Sterling silver and Gold Fill will tarnish over time. They react to moisture and chemicals in the air. They are kept at their best when worn daily or kept in a dry, air-tight box or bag (anti-tarnish bags are also available).

If however you need to clean or polish your pieces try this natural cleaning tip. Use a glass bowl or dish and line with aluminum foil. Place your jewelry inside the lined bowl and cover with 2 tbsp baking soda and 2tbsp salt (mixed together). Next, add 2 tbsp liquid dish soap and pour 1 cup hot water over the jewelry and wait for the bubbling to stop. After the solution has stopped bubbling, remove the piece, rinse with warm water and buff dry with a soft cotton cloth. You may need to repeat the process up to 5-6 times for badly tarnished pieces.

*Do not use cleaning solution on jewelry containing gemstones as they may crack or discolour.

  • Keep jewelry in a dry location
  • Use an air-tight box or bag to store your jewelry
  • Do not get your leather wet
  • Use polishing cloths to brighten silvers and golds
  • Gemstones can be cleaned with mild soap and water
  • Wear with care

Privacy Policy

This Privacy Policy covers Birch Artisan Studio’s use and disclosure of your personal information and other information, which is collected through or in connection with  For the purposes of this Privacy Policy, reference to includes all web related to and/or included in, excluding any links to third party sites, Apps, Promotions or Services.

Except as set out in this Privacy Policy, Birch Artisan Studio will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers, etc.

In the event that our company, or part thereof, is acquired by another company, that company may use your personal data in accordance with this Privacy Policy.

Personal Information:

All information collected pursuant to this section is collectively referred to as “Personal Information.” Birch Artisan Studio collects personal information from you only with your knowledge and consent to help meet our commitment to provide excellent service and to continuously improve your experience on  The personal information we collect may include your name, email address, mailing address, phone numbers and language preference, but may include other information when needed to fulfill your request.

We collect this information to allow you to purchase or register for certain products and services, and to complete those transactions; to enter contests; to subscribe to email newsletters; and to provide you with services or information that may be of interest to you.

The type of personal information we collect falls into the following categories:

User ID and passwords:
Provides you with access to your profile and protected content.

Account information:
Tells us who you are, how to contact you, and shipping or billing information. Your account information may also contain information you have provided to us, such as your language of choice, email formats and preferences.

Customer feedback and support:
Provides a mechanism for requesting information from Birch Artisan Studio. This information also provides us with insight on how we may improve our products and services to meet your needs.

Email correspondence:
Used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about Birch Artisan Studio and our products and services.

Shows us which products and services you have requested. We will not use, disclose or retain payment information (e.g. credit card numbers) except as required under law. To help prevent fraud and identity theft, some of our online services use a third-party service provider to validate your identity through an online authentication process. While you are required to provide personal information, this information is not collected by the third-party service provider nor does Birch Artisan Studio have access to the personal information.

Other Information

In addition to the Personal Information that you voluntarily provide to us, we may collect additional non-personally identifiable information (collectively, the “Other Information”). Such Other Information may include:

Website Activity:
Information that we automatically collect when you use, including, without limitation:

    • IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, sections of the Website or App visited, etc.;
    • Information about a mobile device, including universally unique ID (“UUID”), Platform type and version (e.g. iOS or Android), carrier and country location, hardware and processor information (storage, chip speed, camera resolution, NFC enabled, and network type [Wi-Fi, 2G, 3G, 4G]); and
    • Activity and usage information occurring via, including favourites, survey responses, preferences, session lengths; and similar data.

Use of Cookies:
Information that we collect using “cookie” technology.  Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit.  We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Platform.  If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device.  Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies.  However, if you decide not to accept cookies from us, the Platform may not function properly.

Email Feedback and Forum Facilities:
If at any time offers any e-mail, feedback or forum facilities, we may collect the information, which you disclose.  Such information will be used in accordance with this Privacy Policy.

Submission of Others Personal Information:
From time to time may ask you to provide personal details of your family or friends, for example, so that we can send details of our products and services to them.  Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way.  We will not use these details in any manner which is incompatible with this Privacy Policy.

Keeping Our Records Accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Use of your personal information submitted to other websites

We cannot be responsible for the privacy policies and practices of other websites even if:

  • you accessed the third party website using links from; or
  • you linked to from a third party website.

We recommend that you check the policy of each site you visit and contact the owner or operator of such websites if you have any concerns or questions.

Privacy policy updates

From time to time we may make changes to this Privacy Policy.  If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes.  Please check our Privacy Policy on a regular basis.

If you would like to contact Birch Artisan Studio about our Privacy Policy, you can do so by emailing